How to improve the provision of quality services in customs companies?

Abstract

Given the search for quality in the services of companies demanded by Venezuelan society and other countries in the world, where the loss of values, responsibility, efficiency and cordiality on the part of employees increases, customs companies do not escape this, for which suggests that strategies be adopted and applied to improve the quality of service therein. Thus, the purpose of this work was to evaluate the quality of the service to measure Customer satisfaction in customs companies. The case study was the Customs Elebe de Venezuela C.A, in order to propose guidelines that help companies to have customer loyalty, accreditation before other people and motivation of employees so that they provide a good service. and the customer feels satisfied. The article was the product of a review, documentary analysis and critical reflection on the quality of service in customs companies from the perspective of employees, clients, theory and the authors, and is also part of a larger investigation